FAQ

* What is FeelinGirl?
    * FeelinGirl is a specialist brand of shapewear and sculpting lingerie for women, designed to enhance the figure, provide optimum comfort and boost self-confidence.

* Where can I buy FeelinGirl products?
    * You can buy our products directly from our official website: www.feelingirl.com. We are also available from a number of partner retailers.

* How can I contact FeelinGirl customer service?
    * You can contact us by email at support@feelingirl.fr or via the contact form available on our website.

**Products**

* What sizes do you offer?
    * We offer a wide range of sizes from XS to 5XL, and even up to 9XL for certain models. Consult our detailed size guide to find your ideal size.

* How to choose the right size
    * Refer to our size guide on each product page. Measure your waist, hips and chest and compare your measurements with those in the guide.

* What materials are used?
    * Our products are made from high quality materials such as nylon, spandex and elastane, selected for their comfort, breathability and ability to sculpt the figure.

* How do I care for my FeelinGirl products?
    * We recommend that you hand wash or machine wash your products at a low temperature using a mild detergent. Avoid tumble drying and ironing.

* Are your products discreet under clothing?
    * Yes, most of our products are designed without visible seams so that they are invisible under clothing.

**Ordering and Payment

* What methods of payment are accepted?
    * We accept payment by credit card (Visa, Mastercard, American Express).

* How can I track my order?
    * A tracking number will be sent to you by e-mail as soon as your order is dispatched. This will allow you to track the progress of your order.

* Can I change or cancel my order?
    * If your order has not yet been dispatched, you can contact us to change or cancel it. Once your order has been dispatched, it will no longer be possible to modify or cancel it.

**Delivery

* What are the delivery times and costs?
    * Delivery times vary depending on your location. See our shipping policy for more information on delivery times and costs.

* Do you deliver internationally?
    * Yes, we deliver to many countries around the world.

* What do I do if I haven't received my order?
    * If you have not received your order on time, please contact our customer service team and we will do our best to help you.

**Returns and Exchanges

* What is your returns policy?
    * You have 14 days from receipt of your order to make a return. Products must be in their original condition, unworn and with their label.

* How to make a return
    * Contact our customer service department to obtain a returns authorisation number and instructions.

* Do I have to pay for the return postage?
    * Yes, you are responsible for the return postage unless the product is faulty or we have made an error in your order.

* When will I be refunded?
    * Refunds will be made within 14 days of receipt of your return.

**Customer Account

* How do I create a customer account?
    * Click on the ‘My Account’ icon at the top right of our website and follow the instructions.

* What are the advantages of creating a customer account?
    * You will be able to save your delivery addresses, track your orders, consult your purchase history and take advantage of exclusive offers.